A lesson learned

Well we have had one hell of a day. Jared and I just recently bought a new sectional couch. We went to the same furniture store our friends Sam and Jordan had bought there new pieces at. The store was having a liquidation sale and everything was half off. We got a great deal on a "L" shaped microfiber sectional that had originally been a 2,000 dollar couch that we got half off. The sales man had informed us that the only one they had left was the floor model. Which was fine. We looked it over and found two small tears, which the salesman said would be repaired before pick up the next day. We had also paid 170 dollars for a protection warranty. We had figured with the baby it would be a good idea. The salesman said if anything happened to the couch someone would come to our home to repair it. Well today Jared went to pick it up. First thing we noticed was that they had not even moved it to the warehouse yet, and they didn't wrap it like they told us they would!  We got the first half of the sectional home. Which was a horrible pain to move into our second floor apartment. The couch has two recliners built in which makes it incredibly heavy. Once we go it in I started to inspect it. I pulled up the cushion and the tear I had pointed out the day before was still there. They had not fixed a single problem. So Jared left to pick up the second half of our couch while I called to complain. A few minutes later Jared returned empty handed. He had been informed that there was no such thing as "at home repair" and they were wanting us to take the piece we had just moved in BACK to the store for the repairs that should have already been taken care off. Well that wasn't going to happen. It was so heavy and such a pain to maneuver . So Jared and I marched up to the store and demanded to speak with a manager. The manager apologized and said if we could bring it back up they would repair it and deliver both pieces for free. We told him no. He was going to deliver the last piece to our home with no cost. There was no way we were bringing the other half back. I would fix the freaking rip. As we walked out the salesman that had lied to us followed us out telling us if we needed anything just to ask him. Well no you lied to us. Had us pay for a warranty that didn't even exist. We only got the warranty because he said it was "at home". We wont be dragging it up to the store every time there is a problem with it. Tomorrow Jared is going back to the store to demand a refund of the warranty. I guess its just been one of those days. Its just so sad someone would rip off a veteran and his family. Lesson learned NEVER SHOP AT FURNITURE FAIR.




Lauren